Multi Operator Chat Interface (MOCI)

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Multi Operator Chat Interface is an extranet used by an unlimited number of agents for a single chat service to communicate with end users using CRM and other advanced functionalities. This application is designed to support freelancers or organized communication centers in real time.

How it works:

  • User sends predefined SMS.
  • Internetq parse the SMS and submits it to Agent’s Interface.
  • Agent opens the message along with other user information.
  • Agent replies to User by posting a message through the User Interface.
  • Internetq collects Sent message and sends it via SMS to User.

Multi Operator Chat Interface is evolved to a successful service using all the advanced current technology:

  • Interactive SMS & MMS dialogues with advanced linguistic techniques.
  • Advanced report mechanisms used for fine tuning.
  • Unlimited number of simultaneous chats is possible.
  • Multi Operator Chat Interface does not need any technical skills to operate.
  • Supports all major internet web browser.
  • CRM support

Multi Operator Chat Interface became an innovative service with many features:

  • Send Images: MMS Interactive Dialogues for One to One communication.
  • Force Chat: Operators can force a chat upon the user.
  • Multiple operator status: Show the status of the operators.
  • User’s History: Operators view any chats that the user has in the past, chat date & chat time.
  • User’s Info: Operators can collect any information about the user.
  • Offline chat records can be stored even when operator is offline or unavailable.

How operator can benefit from Multi Operator Chat Interface:

  • Generate Revenues from sms traffic.
  • Raise brand awareness based on the Service Quality
  • Increase your user’s lifetime expectancy on deck.
  • Users can be satisfied by just getting their instant chat replies.

Multi Operator Chat Interface is the ideal chat solution for various customers. It works efficiently and proves to be best alternate to provide live answer to users and comprises various features that makes it powerful and professional communication utility.

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