Glossary

API: Application Programming Interface
ARPU: Average Revenue per User
ASR: Automatic Speech Recognition
CRM: Customer Relationship Management
EMS: Enhanced Messaging Service
ERP: Enterprise Resource Planning
HTTP: Hypertext Transfer Protocol
iOS: Internetwork Operating Service
IVR: Interactive Voice Response
J2ME: Java 2 Platform Micro Edition
MAP: Mobile Application Protocol
MMS: Multimedia Messaging Service
MNO: Mobile Network Operator
MO: Mobile Originated
MT: Mobile Terminated
MVAS: Mobile Value Added Services
OS: Operating System
RPU: Revenue Per User
SaaS: Software-as-a-Service
SMS: Short Messaging Service
SOA: Service Oriented Architecture
TXT: Text Message
VoIP: Voice Over Internet Protocol
WAP: Wireless Application Protocol
USSD: Unstructured Supplementary Service Data